Track order

TRACK ORDER

Enter your tracking number to see the tracking details

To track your order, simply input the tracking ID you received in your shipping confirmation email into the box above.  

*If your order number begins with "JC," use this alternate tracking and select "JCEX" as carrier. 

NOTICE: Please note that due to disruptions in our supply chain caused by COVID-19, shipping may be delayed an additional 2-3 weeks. Expect total door-to-door shipping times between 8-10 weeks depending on your location. Please allow an additional 1-2 weeks for processing.

If you need to reach us: layla@vlovejewellery.com.

PROCESSING TIMES 

Order delivery times as mentioned above do not include order processing times.

WHY DID I ONLY RECEIVE PART OF MY ORDER?

We ship our kits from multiple printing facilities in different locations. As a result, kits within the same order may be shipped from different facilities and arrive at slightly different times. 

Some items in your order may arrive before others. When this happens, it is likely that the remaining items in your order are still in transit and will arrive very soon.

WHY IS MY TRACKING STUCK?

This is completely normal. When your order is in transit and moving between countries, tracking will be very slow to update (the package(s) are on shipping containers in the middle of the ocean).  

When the item lands in the US, it will move very quickly to your doorstep. You can track it by simply entering your tracking ID into the official USPS Tracking Site. 

WHY DID I RECEIVE TWO SEPARATE TRACKING NUMBERS?

Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking ID. 

WHAT SHIPPING PROVIDER DO YOU USE? 

You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.

CAN I CANCEL MY ORDER? 

You may cancel your order within 24 hours after it is placed. However, due to unusually long processing times related to COVID-19, we now allow you to cancel your order if it has not yet been assigned a tracking number.

If your order is already assigned a tracking number, it has already been sent out and we will unfortunately not be able to cancel it. 

WHAT IS YOUR REFUND POLICY?

If you're unhappy with your order for any reason send an email to layla@vlovejewellery.com and tell us your issue.

*We do not offer refunds on items that are currently still in transit* 

See our full Return Policy here

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